Languages
French
Information

MGI Recruitment

Customer Service

Permanent

Indefinite

Full-time

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Tech Support Specialist French Relocation offered to Sofia

Bulgaria » Sofia

Company
MGI Recruitment
Description

Responsibilities:

• Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a                                            positive experience for our customers.
 • Validate customer service entitlements.
 • Provide Hardware and Software Telephone support with a goal to meet set targets consistently.
 • Assume responsibility and ownership for all relevant customer queries.
 • Escalate calls that cannot be resolved locally, as appropriate.
 • Obtain accurate customer details and amend call-handling system when applicable.
 • Positively manage internal relationships.
 • Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
 • Use and improve Knowledge Bases through feedback.
 • Ensure through team work that all Service Level Agreements (SLAs) are met consistently.

Requirements

Requirements:

EU nationality MANDATORY


      • High School Diploma/GED
      • English: Intermediate
      • French: Fluent

Offer

Benefits:

  • Relocation Assistance
  • 7 nights in a city center hotel (breakfast included) covered by Concentrix
  • Reimbursement of travel expenses at the amount of up to 490 BGN after the first 6 months in the company
  • Advance in salary upon request of the employee (will be transferred to bank account in 5 working days)
  • Competitive Salary
  • A bright modern and exciting work place with excellent staff facilities
  • Performance related pay
  • Voluntary Medical plan
  • Life Insurance
  • Annual reward and recognition events
  • Holiday pay
  • Stakeholder pension plan
  • Team and company events
Information

Customer Service

Permanent

Indefinite

Full-time

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