Jobs by People s Place at Europe Language Jobs
Languages
Japanese
English
Information

people-s-place GmbH

Customer Service

No experience

Permanent

6 - 12 months

24.000 € - 30.000 € gross / year

Full-time

1

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Technical Support Representative (m/f) Japanese, Maastricht

Netherlands » Maastricht

Company
people-s-place GmbH
Description

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers.

 

Your Responsibilities:

• Resolve incoming support requests, incidents and problems in the required languages.
• Resolution of issues in the field of car diagnosis hardware, software, flashing and and portal support for workshops, car dealers and company internal departments
• Appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system)
• Identify and escalate complex issues were necessary
• Proactively and continuously monitor workload to ensure timely investigation and response to support requests

Requirements

• Excellent communication skills (B2B)
• Good knowledge of the English language
• Excellent knowledge of Japanese
• Experience in customer support / problem solving business processes
• High affinity with IT
• Preferably affinity with the car trade, technology and / or electronic equipment
• Ability to identify, analyse and resolve problems over the phone with involved partners
• Ability to understand the relationship between internal and external processes and how tools and support systems interact
• Computer literate (MS Windows Office)

Offer

Full-time position 40 hours per week between Monday to Friday(Occasionally also Saturdays);shift can range between 07:00 and midnight.

Our client offers
• The opportunity to work in a growing international company in an ambitious, professional and dynamic environment.
• Shift allowance based on actual worked shift based hours.
• Collective Health insurance
• Result-oriented bonus (variable payment)
• Relocation package
• Pension plan

Information

Customer Service

No experience

Permanent

6 - 12 months

24.000 € - 30.000 € gross / year

Full-time

1

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