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Languages
English
German
French
Skills
  • Customer Service
Information

Customer Service

High-school

1 year

Project/Service based

Indefinite

18.000 € - 24.000 € gross / year

Full-time

USA Customer Representative

Spain » Barcelona

Description
For one of our clients, a uniquely inventive, technology-driven enterprise focused on the development of high-performance textiles, SELLBYTEL Group is looking for friendly and outgoing individuals, service minded and eager to support other people.

Moreover, our future employees need to have an optimistic attitude ready to go the extra mile to provide excellent customer service support.

Responsibilities

Contact Management

-Provide first class customer satisfaction at all times and do whatever is necessary to support our customers.

-Handle incoming customer contacts (via telephone, e-mail, or any other means - like Social media), log call details onto call tracking systems and perform call follow ups according to procedures.

-Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures.

-Ensure correct presentation of the customer's corporate and brand images in all interactions.

Knowledge Management

-Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics relevant to the service.

-Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the company if not within SELLBYTEL guidelines.

-Enrich and localize the knowledge database from new incoming contacts.

Requirements
Requirements

-Native level of English plus fluent Spanish, French or German

Soft Skills:

-Self motivated.
-Team player.
-Active listening skills.
-Supportive person.
-Outgoing and open minded.

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation
Offer
We offer:

-Full-time and long-term contract
-Schedule: from Monday to Friday, from15.00 to 24.00 or from 17.00 to 02.00
-Salary: 1450Euros gross/month+ up to 200Euros gross/month in bonus+ extra bonus for late shift.
-Career opportunities.
-Opportunity to join our international team.
-Relocation Package.