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Languages
Czech
English
Skills
  • Player
  • Czech
  • English
  • Support Specialist
  • Games
Information

TELUS International Europe

Customer Service

High-school

No experience

Permanent

Indefinite

Full-time

10

Wargaming Player Support Specialist with Czech and English

Bulgaria » Sofia

Description

#FEEL GOOD WITH US!

TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

We challenge you to be part of the cool and fun team of WARgamers!

What will be your daily challenges?

  • Ensure player satisfaction by responding timely and accurately to the player’s complaints and disputes
  • Perform investigation and documentation of game exploits, bugs and similar other issues pertaining to the online gaming world
  • Ensure all players adhere to gaming rules and regulations
  • Manage gaming operations and report game status to management on a daily basis
  • Monitor disturbances and imbalances during games and provide corrective solutions
Requirements

What are our expectations?

  • Very good level of Czech language & good level of English 
  • Keen on playing games
  • Understanding of Player Support
Offer

We offer:

  • Stable job (permanent labor contract)
  • Competitive salary for the local market 
  • Opportunity to plan your own working schedule 
  • Career development opportunities
  • Great relocation package: Airplane Tickets/ Transportation from Airport/Up to one-month Free Accommodation in a hotel
  • Meal tickets shall be granted monthly
  • International modern working environment
  • Special Discounts & Offers for all employees
  • Employee referral bonus
  • Positive environment 
  • Supportive work-life balance policies
  • Continuous assistance and learning
  • Employee Relations team to help new hires integrate into the local lifestyle and culture

We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives

If this opportunity sounds appealing to you, apply now! Send us your CV!

* By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can't wait to meet you!

Skills
  • Player
  • Czech
  • English
  • Support Specialist
  • Games
Information

TELUS International Europe

Customer Service

High-school

No experience

Permanent

Indefinite

Full-time

10

Be one of the first candidates to apply