Customer Support French in Lisbon

Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!

What will you do?

Provide French-language technical support via phone, chat, and email

Resolve customer issues and document all case information

Ensure customer satisfaction across all support channels

Assist with pre-sales, inquiries, and technical troubleshooting

Handle customer escalations and follow documentation processes

Collaborate with technicians and update ticketing systems in English

Represent the company with a positive and professional approach

Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.

Native-level French (C2) and fluent in English

Customer support or Technical support experience is an advantage, but not required

Excellent communication skills to simplify complex topics

Patient, proactive, and team-oriented

Highly confidential with sensitive information

EU passport or valid residence permit

Option for long-term accommodation in Lisbon or Porto

Work from Lisbon, Porto or Homeoffice in Portugal

Private health insurance with dental plan (after 6 months)

Career growth and international opportunities

Multicultural work environment with colleagues from 15+ countries

Modern Lisbon offices with employee discounts, events, and mobility options