job offers of fujitsu at Europe Language Jobs

Customer Support Representative


David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard German speaking Customer Support Representatives to work from home in Romania.


Position: Customer Support Representative

Location: Remote, Romania

Employment type: Full-time

Remuneration: Base salary.


  • Handle incoming contact via various channels (live chat, email, messages, contact forms) from users regarding their queries while delivering excellent customer service
  • Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools
  • Solve customer case and support online orders in a timely manner
  • Maintain a high level of professionalism with clients, establish a positive rapport with every contact
  • Stay updated on product knowledge and be informed of any changes in company/client policies
  • Immediately deal with or escalate suspected or recognized customer issues as per defined procedures
  • Achieve Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
  • Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI.
  • At least B2 level of German or C1 level of Slovenian, oral and written. Fluent in English. A vacancy for French and Dutch speakers is available on-site (no work from home)
  • Excellent communication and interpersonal skills (both oral and written), ability to communicate well with internal and external contacts
  • Customer-focused with a friendly and professional manner, understand customer concerns
  • Ability to function and adapt in a fast-paced environment
  • High emotional intelligence, comprehension and problem-solving skills
  • Tech savvy/computer literate with experience and Knowledge of MS Office applications
  • 1 year of experience in a contact center or customer service environment will be an advantage.


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Customer Support Representative