
Customer Support Representative
DESCRIPTION
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard German speaking Customer Support Representatives to work from home in Romania.
Position: Customer Support Representative
Location: Remote, Romania
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES
- Handle incoming contact via various channels (live chat, email, messages, contact forms) from users regarding their queries while delivering excellent customer service
- Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools
- Solve customer case and support online orders in a timely manner
- Maintain a high level of professionalism with clients, establish a positive rapport with every contact
- Stay updated on product knowledge and be informed of any changes in company/client policies
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures
- Achieve Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI.
REQUIREMENTS
- At least B2 level of German or C1 level of Slovenian, oral and written. Fluent in English. A vacancy for French and Dutch speakers is available on-site (no work from home)
- Excellent communication and interpersonal skills (both oral and written), ability to communicate well with internal and external contacts
- Customer-focused with a friendly and professional manner, understand customer concerns
- Ability to function and adapt in a fast-paced environment
- High emotional intelligence, comprehension and problem-solving skills
- Tech savvy/computer literate with experience and Knowledge of MS Office applications
- 1 year of experience in a contact center or customer service environment will be an advantage.
ARE YOU THE PERFECT CANDIDATE?
explore Prague , Czech Republic
explore Prague , Czech Republic
explore Prague , Czech Republic