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DESCRIPTION
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Customer Support Representative to join their teams in Athens.
Position: Customer Support Representative
Location: Athens, Greece
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Handle all incoming contacts from customers of a banking company through various channels (emails, chat and calls)
- Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
- Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
- Make sure that great levels of client service is delivered at all times and ensure a positive experience
REQUIREMENTS
- Proficiency in Dutch
- Fluent in English (B2 level)
- Passionate about customers and customer service
- Problem-solving skills
- Upbeat and positive attitude
- Ability to identify, apply and explain your product and/or service expertise with clarity
SKILLS