Customer Support Representative

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Customer Support Advisors to join their teams in Athens.

Position: Customer Support Advisor

Location: Athens, Greece

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from customers of a banking company through various channels (emails and outbound calls)
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times and ensure a positive experience.

• Proficiency in any of the following languages: Czech, Danish, Dutch, Finnish, German, Swedish
• Fluent in English (B2 level)
• Passionate about customers and customer service
• Problem-solving skills
• Upbeat and positive attitude
• Stable internet connection
• Ability to identify, apply and explain your product and/or service expertise with clarity.

• Excellent remuneration package
• Private medical insurance
• Unlimited contract
• Relocation support
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• And many others!