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Customer Support Representative

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DESCRIPTION

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Customer Support Advisors to join their teams in Athens.

 

Position: Customer Support Advisor

Location: Athens, Greece

Employment type: Full-time

Remuneration: Base salary.

 

DUTIES AND RESPONSIBILITIES:

  • Handle all incoming contacts from customers of a banking company through various channels (emails and outbound calls)
  • Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
  • Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
  • Make sure that great levels of client service is delivered at all times and ensure a positive experience.
REQUIREMENTS
  • Proficiency in any of the following languages: Czech, Danish, Dutch, Finnish, German, Swedish
  • Fluent in English (B2 level)
  • Passionate about customers and customer service
  • Problem-solving skills
  • Upbeat and positive attitude
  • Stable internet connection
  • Ability to identify, apply and explain your product and/or service expertise with clarity.

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Customer Support Representative