Customer Support Representative

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DESCRIPTION

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Customer Support Representatives to join their teams in Athens.

 

Position: Customer Support Representative

Location: Athens, Greece (on-site and remote)

Employment type: Full-time

 

DUTIES AND RESPONSIBILITIES:

  • Handle all incoming contacts from customers of a banking company through various channels (phone, email and chat)
  • Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
  • Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
  • Make sure that great levels of client service is delivered at all times and ensure a positive experience
REQUIREMENTS
  • C2 level of German and B1 English, both oral and written
  • Passionate about customers and customer service
  • Problem-solving skills
  • Stable internet connection
  • Upbeat and positive attitude
  • Ability to identify, apply and explain your product and/or service expertise with clarity
OFFER
  • Excellent remuneration package
  • Private medical insurance
  • Unlimited contract
  • No night shifts
  • Always two days off a week
  • Relocation support for the most motivated employees working from the office
  • Meal cards of 5 EUR net value per work day
  • Performance bonus
  • A dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
SKILLS
Computer Literacy
Phone Calls
German
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