
DESCRIPTION
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Customer Support Representatives to join their teams in Athens.
Position: Customer Support Representative
Location: Athens, Greece (on-site and remote)
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Handle all incoming contacts from customers of a banking company through various channels (phone, email and chat)
- Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
- Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
- Make sure that great levels of client service is delivered at all times and ensure a positive experience
REQUIREMENTS
- C2 level of German and B1 English, both oral and written
- Passionate about customers and customer service
- Problem-solving skills
- Stable internet connection
- Upbeat and positive attitude
- Ability to identify, apply and explain your product and/or service expertise with clarity
OFFER
- Excellent remuneration package
- Private medical insurance
- Unlimited contract
- No night shifts
- Always two days off a week
- Relocation support for the most motivated employees working from the office
- Meal cards of 5 EUR net value per work day
- Performance bonus
- A dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
SKILLS
Computer Literacy
Phone Calls
German
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