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Customer Support Representative

Mandatory:
DESCRIPTION

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Customer Support Representatives to join their teams in Athens.

 

Position: Customer Support Representative

Location: Athens, Greece (on-site and remote)

Employment type: Full-time

 

DUTIES AND RESPONSIBILITIES:

  • Handle all incoming contacts from customers of a banking company through various channels (phone, email and chat)
  • Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
  • Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
  • Make sure that great levels of client service is delivered at all times and ensure a positive experience
REQUIREMENTS
  • C2 level of German and B1 English, both oral and written
  • Passionate about customers and customer service
  • Problem-solving skills
  • Stable internet connection
  • Upbeat and positive attitude
  • Ability to identify, apply and explain your product and/or service expertise with clarity

ARE YOU THE PERFECT CANDIDATE?
Customer Support Representative