Customer Support Representative (m,f) German : E- Commerce

Start:

Start: 4th March, 29th March, 22nd April

DUTIES AND RESPONSIBILITIES:

• Respond to customers' queries regarding their use of a brand new eCommerce app and purchases via chat and call, ensuring a comprehensive and seamless customer experience
• Maintain a professionally customer-oriented attitude
• Take over and resolve situations where non-compliances occur
• Assist the customer in the purchasing decision by providing requested details about products and services

• Based in or willingness to move to Romania on a short notice
• Excellent written and verbal communication skills in German (C1) and English (B1/B2)
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time
• Customer-oriented role experience will be considered an advantage

• Excellent remuneration package based on experience, skills and performance
• Training 7-10 work days in mother language
• Shifts 9 hours working and 1 full hour break from Monday to Friday between 10 AM and 22 PM and 2-3 weekends per month 
• Meal vouchers
• Paid startup training and professional development sessions
• Medical subscription
• Access to Bookster library for borrowing books
• Access to 7card
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Motivational contests and team-building activities