Customer Support Representative (Slovenian)

Position: Customer Support Representative

Location: Bratislava, Slovakia

Work model: Hybrid remote

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Support customers and field engineers in diagnosing issues through proficient troubleshooting and isolation techniques
• Pinpoint the root cause of hardware/software malfunctions and delivers effective solutions
• Address problems via phone, email, or on-site visits with dispatching of necessary parts and engineers as required
• Collaborate with the Technical Account Management team to oversee and expedite issue resolution
• Offer guidance and education to customers, drawing from experience and guideline documentation to ensure resolution of technical challenges
• Contribute insights on recurring customer issues.

• Native/fluent in Slovenian both verbal and written. Business fluent in English
• Proficient in Windows Operating Systems and MS Office products
• Effective communication skills at all levels, both written and verbal
• Proven ability to troubleshoot hardware and software across client products notebooks, desktops, tablets)
• Capable of prioritizing and managing daily workload effectively
• Exhibits a proactive attitude and eagerness to learn
• Approaches challenges with a solution-oriented mindset
• Previous experience within IT Services and working with Field Service Providers will be considered as an advantage.

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Working schedule: Monday - Friday from 9 am to 6 pm. 40 hours a week
• Meal allowance 
• Transportation allowance 
• Multisport card
• And many others!