Customer Support Representative with German

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Customer Support Representatives to join their teams in Bucharest.

Position: Customer Support Representative

Location: Bucharest, Romania (on-site)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Respond to customers' queries regarding their use of a brand new eCommerce app and purchases via chat and call, ensuring a comprehensive and seamless customer experience
• Maintain a professionally customer-oriented attitude
• Take over and resolve situations where non-compliances occur
• Assist the customer in the purchasing decision by providing requested details about products and services

• Based in Bucharest or willingness to relocate
• Excellent written and verbal communication skills in German (C1) and English (B1)
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time
• Customer-oriented role experience will be considered an advantage

• Excellent remuneration package based on experience, skills and performance
• Training of 10 work days in mother language
• Shifts of 9 hours including 1 full hour break from Monday to Sunday between 10 AM and 10 PM with 2-3 weekends per month 
• Meal vouchers
• Paid startup training and professional development sessions
• Medical subscription
• Access to Bookster library for borrowing books
• Access to 7card
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Motivational contests and team-building activities