Customer Support Representative with German

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DESCRIPTION

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Customer Support Representatives to join their teams in Bucharest.

 

Position: Customer Support Representative

Location: Bucharest, Romania (on-site)

Employment type: Full-time

 

DUTIES AND RESPONSIBILITIES:

  • Respond to customers' queries regarding their use of a brand new eCommerce app and purchases via chat and call, ensuring a comprehensive and seamless customer experience
  • Maintain a professionally customer-oriented attitude
  • Take over and resolve situations where non-compliances occur
  • Assist the customer in the purchasing decision by providing requested details about products and services
REQUIREMENTS
  • Based in Bucharest or willingness to relocate
  • Excellent written and verbal communication skills in German (C1) and English (B1)
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to work independently, while being team player at the same time
  • Customer-oriented role experience will be considered an advantage
OFFER
  • Excellent remuneration package based on experience, skills and performance
  • Training of 10 work days in mother language
  • Shifts of 9 hours including 1 full hour break from Monday to Sunday between 10 AM and 10 PM with 2-3 weekends per month 
  • Meal vouchers
  • Paid startup training and professional development sessions
  • Medical subscription
  • Access to Bookster library for borrowing books
  • Access to 7card
  • A dynamic and diverse job in a pleasant and modern environment
  • Opportunities for personal and professional development
  • Motivational contests and team-building activities
SKILLS
Computer Literacy
Phone Calls
German
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