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Customer Support Representative with German

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DESCRIPTION

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Customer Support Representatives to join their teams in Bucharest.

 

Position: Customer Support Representative

Location: Bucharest, Romania (on-site)

Employment type: Full-time

 

DUTIES AND RESPONSIBILITIES:

  • Respond to customers' queries regarding their use of a brand new eCommerce app and purchases via chat and call, ensuring a comprehensive and seamless customer experience
  • Maintain a professionally customer-oriented attitude
  • Take over and resolve situations where non-compliances occur
  • Assist the customer in the purchasing decision by providing requested details about products and services
REQUIREMENTS
  • Based in Bucharest or willingness to relocate
  • Excellent written and verbal communication skills in German (C1) and English (B1)
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to work independently, while being team player at the same time
  • Customer-oriented role experience will be considered an advantage

ARE YOU THE PERFECT CANDIDATE?
Customer Support Representative with German