Customer Supporter with Italian

Job description:

• Providing a comprehensive service to Ryanair airline passengers,
• Assisting passengers via: incoming calls/chat/e-mail,
• Providing general information,
• Supporting passengers with travel difficulties,
• Providing information on issues related to baggage, ticket reservations and flight, rescheduling - anything that may happen during the trip,
• Solving passengers' day-to-day problems,
• Handling complaints and issues,

• Knowledge of Italian - min. B2, English min. B1,
• Availability to work from our office in Szczecin,
• Communication skills and attitude towards working with people,
• High personal culture and customer orientation,
• Ability to use Windows operating system and MS Office,
• Commitment and motivation to work - together we can achieve more!

• Attractive salary based on a civil or labour contract,
• Flexible working hours between 9:00 and 22:00 - you decide when and how many hours you would like to work!
• Modern workplace in the heart of Szczecin,
• Team-building events,
• Fully paid training to prepare you for direct contact with customers,
• Team leader support at every stage of cooperation,
• Coaching, mentoring to improve your qualifications.