Czech Customer Advisor - remote or office based in Greece

Cross Border Talents is recruiting a Czech Customer Advisor to work in Greece.

Since 2013 we have been Outsmarting the Digital Skills' Shortage with Global Recruiters and Algorithms. Our mission is to connect Talent with Top Employers based in beautiful cities, where the quality of life is a big plus for our candidates' journey.

Our 3 Seals of Excellence awarded by the European Commission testify to the value of our vision.

We have +1000 job openings to fulfil every month across 10 EU countries. Care to join our success?

Are you looking for an opportunity to acquire further professional experience, and enjoy life in Greece?

Want to make use of your language and technology skills?

Your Role as a Bilingual Customer Advisor:

Respond and record consumer inquiries/questions raised through free phone lines for customers;

Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;

Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;

Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;

Troubleshoot through the use of open questions, support documents, and system training;

Offer recommendations to common problems or frequently asked questions.

We look for:

• Native or Proficient Czech Speakers
• Good command of English
• Typing Speed: 20 words per minute.
• Availability to work in rotating shifts
• Good computer skills;
• Any kind of previous experience or contact with clients
• Excellent communication skills;
• Good listening and empathy skills;
• Good time management skills;
• Team spirit and flexibility.
• Previous travel & tourism industry experience is a plus