DESCRIPTION
We Are Hiring: Czech-speaking Customer Service Representative
Location: Sofia, Bulgaria
We are looking for a motivated and customer-oriented individual to join our team as a Customer Service Representative. This is an excellent opportunity to build your career in a supportive and dynamic work environment, with competitive compensation, relocation support, and long-term growth potential.
About the Role
As a Customer Service Representative, you will be the first point of contact for our customers, assisting them via email, chat, and phone. You will handle inquiries with professionalism and accuracy while maintaining a strong understanding of our products and services. Your responsibilities will also include conducting research to provide reliable and helpful responses to customers.
Key Responsibilities
- Provide high-quality customer support through email, chat, and phone
- Maintain detailed knowledge of our products, services, and procedures
- Investigate and resolve customer inquiries using internal systems and resources
- Ensure all interactions are handled efficiently and professionally
- Collaborate with team members to continuously improve customer satisfaction
What We Are Looking For
- Near-native level of Czech (written and verbal)
- Advanced level of English (B2 or higher)
- Strong communication and interpersonal skills
- Previous experience in customer service or a related field
- Proficiency in using CRM systems and MS Office applications
- Excellent attention to detail and problem-solving skills
- Ability to work independently and as part of a team
- Minimum high school education
What We Offer
- Full-time employment with shifts between 8:00 a.m. – 10:00 p.m., Monday to Sunday
- Competitive salary: 3,500 BGN gross
- Monthly performance-based bonuses
- 300 BGN every month in Housing Support
- Welcome bonus: €1500
- Paid training program: 3 weeks of training + 1 week nesting
- Convenient office location near public transportation
- Relocation support including:
- 3 weeks of accomondation and help finding an apartment
- Reimbursement of travel expenses
Personal Relocation Expert to support your move and welcome you at the airport
Additional Benefits
- Comprehensive health and life insurance
- Gym at office
- Paid vacation
- Additional paid leave for educational purposes
- Corporate discounts and regular company events
- Ongoing learning, upskilling, and career development programs
Interested or know someone who would be a great fit?
To apply or learn more, please reach out directly or submit your application today.
