Czech Or Slovak Speaking Buying Operations Lead

Within Tesco Business Services & Technology Customer & Product function provides support for the Central European Commercial buying teams - responsible for goods purchased for re-sale. Our team in Budapest works together with the Buyers, Buying assistants, Category managers as well as other, connected parts of the retail business in the area of Supplier listing, data modification & contract management, Invoice query management, Commercial margin recovery & system support. We also cover translation services for Head office & store communications. Our team consists of 45 multilingual colleagues providing services of the above business areas for the Czech, Slovak & Hungarian markets.

• Lead the daily operation (including LDD and MPI) in line with agreed SLAs and KPIs as well as required quality measures
• Keep your team trained and capable of doing what is expected of them; work together with Senior associates on induction and cross - trainings within and between the teams
• Act as an expert on the processes, keep contact with all stakeholders to resolve issues impacting daily operation; Provide root cause of issues by working with various teams aiming to resolve E2E solutions
• Ensure planned & balanced work allocation within both teams with the support of Senior Associates ensuring expected daily performance
• Ensure escalation to line manager with major issues with solution proposals
• Coordinate operation performance reporting, quality KPIs, lead necessary report developments, prepare reports for insights to support business decisions
• Proactively check for issues that could impact normal operations necessary actions to minimize the impact;
• Prepare and participate on stakeholders meeting with line manager and involve the team to meet expectations, solutions, improvements
• Verify resolution with end-users on every escalation on an accurate and timely manner
• Support & encourage CI mindset within the team and drive operational excellence through process improvements and efficiencies
• Take part in building the team-specific objectives and support realization to ensure we meet the targets we set out via team effort
• Never be afraid to deliver bad news and always act with integrity

• University / College degree (preferably in Business Administration)
• English proficiency + Czech or Slovak intermediate language knowledge
• At least 3 years of work experience in SSC environment, with at least 1-year experience in team lead position
• Experience in MS office programs
• Experience in workflow management systems use
• Continuous improvement knowledge, track records of process improvements delivered are advantages
• Willingness to relocate to Hungary