Danish Collections Specialist for online bank in Berlin

Our client is an international provider of digital financial services, building a financial ecosystem that transcends the hassle of physical banking and complicated financial transactions into a paperless, borderless, and real-time experience for our customers. The foundation of their ecosystem has been laid through profound experience since 2005 in providing data-driven digital financial services globally. 

As a global thinking company, they are proud of our diversity and currently employ people from over 40 different nationalities and walks of life. They support employee interests, hobbies and goals both inside and outside of the company because they understand that happy people make happy employees!

Our client is located in Berlin, they are looking for a highly organized individual with a can-do attitude. Their Berlin office is a place of work for the centralized collection team and is a very dynamic and international environment with talented and experienced professionals.

They're looking for a Danish-speaking Collections Specialist to join us in Berlin (work from home and office).

Responsibilities:

• Phone calls and e-mails to customers that are past due
• Negotiating and motivating customers to repay their debts
• Interview reasons for delays in payments
• Constant monitoring of payment agreements
• Finding and updating data to debtors (skip tracing)
• Registering in computer programs Collections activities
• Other tasks assigned by the line manager

• Work experience in collections or customer service is beneficial
• Fluent in spoken and written Danish and English
• Strong interpersonal and communication skills as required to effectively communicate to a diverse audience
• Problem-solving, conflict resolution and negotiation skills
• Confident, driven and results-oriented