Danish-speaking Customer Experience in Barcelona, Spain

Do you want to work in a new office in Barcelona? Join our client´s team of passionate customer-centric individuals with a track record of achievement in providing exceptional service to customers in Denmark!

Requirements

• Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona
• Native / Fluent in Danish (verbal and written), with a good command of English
• Strong customer orientation (previous customer service experience is advantageous)
• Available to work shifts (International Call Centre)
• Office-based
• Strong PC literacy

Job Description

• Respond to customer enquiries via chats, calls, social media queries & emails
• Provide customers with product and service information
• Research required information using available resources
• Identify customer needs
• Manage and resolve customer complaints
• Maintain an up to date customer information system
• Identify and escalate priority issues
• Follow up customer calls where necessary

Skills

• Goal-oriented
• Proactive
• Sense of urgency
• Positive and professional
• Strong communicator - verbal and written
• Willing to go above and beyond to exceed customer expectations
• Strong time management
• Accurate and able to follow processes and procedures

About Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.