Danish speaking Customer Support Agent to Malaga, Spain

The mission of the team seeking this role is to provide world-class support to customers for a growing start-up. The key objective of the Customer Support Agent is to resolve users’ issues and provide constant support. If you're a service-minded Danish speaker looking for your next job in Malaga, we'd love to hear from you!

Responsibilities

To contribute individually, and as a team member, to demonstrate excellent Quality and Productivity standards that meet, or exceed, client requirements.

To provide users with solutions through information-gathering, analytical troubleshooting and query research 

To deliver a high-quality, smooth, unique and flexible customer experience.

To protect confidential and sensitive information and materials

To demonstrate excellent attendance and punctuality

To operate with honesty, integrity and transparency in all aspects of the work.

Duties:

To handle queries via the client’s tools and systems (currently through phone calls and email)

To proactively contribute to the achievement of agreed Service Levels

To complete all training requirements deemed appropriate for the role, at induction and ongoing.

To perform any other ad hoc tasks as required for the execution of the client contract.

Are you interested in more information about the opportunity? Send your application today and we'll contact you to discuss it.

About Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic –speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs. 

The suitable candidate must have a deep-rooted passion for delivering success. The suitable candidate will have formidable experience and working knowledge of:

Excellent communication & interpersonal skills, and highly customer-focused

Excellent organizational skills

Quality focus and Policy adherence

Analytical skills and a keen focus on problem-solving; goal- & service-oriented

Understanding of, and continuous contribution to, team success

Flexible, innovative & adaptable to a wide range of topics and tasks

Ability to efficiently work to specified project delivery deadlines

Proficiency in Microsoft Office suite

Excellent attention to detail

Must be a good team player

Excellent time management skills

Essential skills and abilities:

Leaving certificate, or equivalent, and a minimum of 12 months’ Customer Support experience

Business qualification desirable

High fluency in Danish and in English, with excellent comprehension (verbal and written), spelling, grammar and punctuation.

Ability to deliver information at customer’s knowledge level in an understandable manner

Ability to apply a logical problem-solving approach to identify the root cause of an issue and reach a resolution promptly.

Ability to function in a fast-paced environment

Strong interpersonal skills, with an ability to think independently and follow through effectively

Work for an exciting startup

Scandinavian work mentality

Support with registration in Spain

Growth opportunities