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Danish speaking Customer Support Analyst

Mandatory:
DESCRIPTION

Role: Danish Customer Support Analyst

Location: Sofia, Bulgaria

Salary: 3200 LEV gross per month (= approx 1270 euro net p/m basic salary) PLUS monthly accommodation allowance of 300 LEV gross

Operational Hours: 09:00-21:00 Monday-Sunday, 40 hrs per week, 5 days of 8 hrs rotational

Relocation: 150 lev (75 euros) towards flight, 1 month (up to) hotel accommodation provided. Assistance to find long term rental. 

 

The Company

Our client is an International is a technology company which provides IT services and multilingual customer service to global clients. Clients include corporations in technology, games, communications & media, eCommerce, fintech, travel & hospitality, healthcare, and automotive industries.

 

The role

Our client is looking for a Danish Customer Support Analyst to join their Fintech support team in Sofia, Bulgaria. Their teams in Bulgaria are expanding at an incredible speed. You will not just be a customer support advisor but a brand ambassador and work to the highest of standards, providing customers with excellent service. You will answer queries via phone, email and live chat where you listens to your customers need and troubleshoot their issues. 

  • Address customer inquiries related to money transfer transactions, offering comprehensive solutions or effectively escalating complex issues to the appropriate departments for swift resolution.
  • Deliver prompt and accurate responses to customers requests, ensuring timely resolution and providing clear, reliable information to meet their needs.
  • Engage with customers across diverse communication channels including phone calls, emails, and live chats, ensuring a seamless and supportive experience throughout.
REQUIREMENTS
  • Fluent in Danish and English
  • IT literate
  • Organised with attention to detail.
  • Previous customer service experience is desired

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Danish speaking Customer Support Analyst