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Danish speaking Customer Support remote in Spain

Mandatory:
DESCRIPTION

Work as a Danish speaking Customer Support Agent remote from Spain or in beautiful Barcelona


Our client is a leading customer experience multinational with over 82,000 professionals in 44 countries all over the globe. The company designs and delivers flexible solutions in 60 different languages that make a difference to the customers of many of the world’s most respected brands.

As a Customer Support Agent, you will play a crucial role in an important new partnership for our client by assisting customers with their questions and inquiries and ensuring excellent customer relationship management at every interaction. The department is rigged for growth in 2023, which offers a wide range of opportunities for internal promotions and career development for the right candidates.


Main responsibilities:


  • Receive and handle Danish speaking customer requests by email, chat and social media
  • Function as an ambassador for the Streaming Service
  • Collection and maintenance of customer data
  • Clarification of customer inquiries regarding service, subscription, payment and technical requirements
  • Work on requests and comments via the Social Media channels


REQUIREMENTS

Requirements


  • Complete Danish fluency on a native speaker level 
  • Fluent in English (written and spoken)
  • Excellent communication and inter-personal skills both written and spoken
  • Experience within customer service or contact center environments will be valued
  • Good knowledge of current social media channels (Facebook, Twitter etc.)
  • An open mind to changing priorities and business processes
  • Good technical PC skills
  • Excellent communication & inter-personal skills
  • Availability to work from the office and from home (within 100km from the office) 
  • Obligatory studies finished: According to the legislation in Spain, a document to prove it will be MANDATORY to be able to hire you. (Obligatory studies as ESO or High School. Any higher studies title will be an added value)


ARE YOU THE PERFECT CANDIDATE?
Danish speaking Customer Support remote in Spain