DESCRIPTION
Danish Speaking Travel Agent to Helsingborg in Sweden!
Join one of the world’s leading Business Travel organizations. You will deliver customer care to business travelers embarking on world-wide travel, finding solutions for flight, hotels, train-travel and beyond before and during their business trips. Your help will ensure they fly with ease, arrive fresh for meetings, and get back home on-time for their family and friends.
Skill Profile or Personal quality:
You will have a working knowledge of Travel GDS System such as Amadeus, Galileo, Worldspan or Sabre, and will have experience in the travel, airline, hospitality or similar.
REQUIREMENTS
Language/Communication:
· Excellent written and oral communication skills in Swedish or Danish (with good English skills) – role will require inbound, outbound (callbacks), and email communications.
· Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency.
· Strong listening skills: active listening; able to appreciate the context of the business traveler’s experience
· Ability to develop valuable and long-lasting relationships with business customers
Required Skills:
· Passion for travel / experience with travel
· Solutions mindset to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer
· Ability to anticipate customer needs and display empathy, proactive recommendations & urgency.
Experience, Education, and Certification:
· 2 year GDS experience (Amadeus (pref), Galileo, Sabre, Worldspan, Apollo or other industry-recognized platform) (required)
· Corporate or Leisure travel industry experience with international booking experience
ARE YOU THE PERFECT CANDIDATE?
