Danish-speaking Travel Support Agent to Barcelona, Spain

Barcelona,
Spain

Mandatory
Optional
Advanced
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DESCRIPTION
Are you an empathetic problem-solver with excellent communication skills and a passion for teamwork? Join our team and help us deliver exceptional customer experiences worldwide.

Key Responsibilities:
  • Understand and identify customer needs, providing tailored solutions.
  • Act as a mediator between international travelers and accommodation suppliers, ensuring top-tier customer service.
  • Address inquiries about services, payments, and technical requirements via email and phone, following established processes.

REQUIREMENTS
Requirements:
  • Native Danish speaker with proficiency in English.
  • Exceptional written and verbal communication skills.
  • Proficient in Office 365, CRM databases, and other platforms.
  • Strong problem-solving mindset with a positive, goal-oriented attitude.
  • Adaptable to changing priorities and business processes.
  • Familiarity with travel platforms is a plus.
  • Previous experience in customer service or contact centers is preferred.
  • Availability to work in a hybrid setup (within 100 km of the office).
OFFER
Contract Details:
  • Full-time (39 hours/week) with fixed shifts between 09:00–20:00, 2 days off per week.
  • Temporary contract transitioning to permanent based on performance.
  • 27 working days of annual leave.

Benefits:
  • Free private health insurance with a permanent contract.
  • Flexible perks for childcare and transport after probation.
  • Multicultural, dynamic workplace in a modern office, easily accessible by public transport.
  • Opportunities for growth in an industry-leading department.
  • Comprehensive training (3 weeks) and ongoing coaching.
SKILLS
Microsoft Office 365 Skills
Crm Database
Goal Oriented

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