Dutch Advisor - With Realocation Support To Malta

Qormi,
Malta

Mandatory
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DESCRIPTION
Join a leading European team supporting a well-known online marketplace. You’ll advise our customers via email. This role is about attitude more than experience but we are looking for people with previous experience is customer support — we’re looking for motivated, detail-oriented individuals who thrive in a structured and performance-driven environment.
REQUIREMENTS
Respond to customer queries via email professionally and efficiently
Follow internal procedures and policies
Evaluate cases and make decisions based on guidelines

Fluent Dutch (C2 level), with basic to conversational English
Strong written communication and PC skills
Ability to learn and adapt to new tools

Strong decision-making and empathy when dealing with customers
Rotational shifts between 07:00 and midnight (including weekends and public holidays)
Two types of shifts: 07:00–15:30 and 15:30–00:00 (occasional mid-day shifts like 11:00–19:30)
After initial office period, employees can work from home on weekday morning shifts
Late and weekend shifts must be performed from home

Initial training (2 weeks) in office
Work from office for 4–6 additional weeks or until reaching independent performance
Must attend office as needed for performance review, training, or meetings
Social insurance, pension, and approx. 15% tax
26 days of annual leave
OFFER
Salary: €1,911.05 gross per month
Bonus: Team performance bonus twice per year, based on KPIs
Working Hours: 40 hours/week, rotational shifts between 07:00–00:00, 5 days/week

Flight reimbursement up to €200 after completing 6-month probation (receipt must be submitted upon start)
5 days of paid hotel stay upon arrival (can be extended up to 3 weeks if accommodation is not found, based on need)
Free tea, coffee, and fruit when working from the office
Private health insurance, eye care, and well-being support
Corporate discounts for gym memberships
Career progression into management or expert roles as the team grows
SKILLS
Dutch
Native Dutch Speaker
Dutch C2
Dutch Native
Dutch native speaker
Dutch Language
Dutch Mother Tongue
Customer Support
Customer Service

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