Dutch Customer Advisor to Lisbon, Portugal

Lisbon,
Portugal

Mandatory
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DESCRIPTION

Are you tech-savvy and possess excellent communication skills, along with a strong service-oriented mindset? Are you eager to learn, and "technical troubleshooting" is not foreign to you? The world's largest and most renowned search engine is in need of technical support, presenting you with the opportunity to steer your life in a new direction!

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the world's most famous video and streaming website. You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution.

Responsibilities

  • You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs
  • Provide general and technical support to customers who use any of our client's paid products
  • Escalate complex problems according to defined procedures
Requirements:
  • At least 12 months of direct customer service experience preferred but not a must-have
  • Good communication skills, both verbal and oral
  • Excellent native level written and spoken communication skills in Dutch + good knowledge of English
  • Proactive attitude and strong team-spirit
  • Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
  • Openness to work flexible hours as required (may include evenings, weekends and/or holidays)
About the Offer:
  • Competitive salary model
  • Meal Allowance (€7,63 net daily)
  • New office space in a fantastic location in Lisbon, near the beach
  • Professional career and development opportunities
  • Pleasant and inspiring working atmosphere
Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.  
SKILLS
Attention To Detail
Solution Oriented
Effective Listening Skills
Troubleshooting
High Communicational And Organizational Skills
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