Dutch Customer service advisors

Dutch Customer service Advisors required urgently 

Important information:

• C1 Dutch & B2 English  (Written & verbal)
• Training & tools are in English
• Contract: unlimited
• Operating hours Dutch: Monday to Friday 09:00-18:00
• Salary Dutch: 1250 gross (950 + 250 language allowance + 50 EUR LOB allowance)
• Performance bonus: Up to 10% according to your performance and KPI’s per month after the first 3 months (to be paid on the 4th month)
• Private Medical insurance (Generali)
• 5 euros per working day (Card)
• Office based /W@H

As a customer service specialist in this project, your daily responsibilities will include:

• Provide the highest level of support to our customers via phone and email on a range of issues
• Give accurate, valid and complete information by using the right procedures
• Be the owner of the customer query and ensuring a timely resolution and response
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Dutch (C2)
• Intermediate level of English (at least B2) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Greece
• Be a local candidate or willing to relocate to historic Athens, Greece

Dutch C1 level required plus english B2

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