Dutch Customer Service - Porto

Imagine living and working in one of Europe’s most charming cities – Porto – while helping customers with their day-to-day needs. Our client makes relocating easy, offering flight reimbursement and 2 months of accommodation to help you settle in smoothly.

Why You’ll Love This Role:

Salary: €1,900 gross/month

Permanent Contract: 2-month probation period

Full-Time Position

Training & Support: Comprehensive initial training + ongoing guidance

Career Growth: Opportunities to progress into roles like Team Leader, Trainer, and more

International & Supportive Environment: Work alongside Dutch-speaking colleagues in a dynamic, multicultural office

Relocation Package: Flight reimbursement + 2 months accommodation provided

What You’ll Do:

As a Customer Service Representative, you’ll support customers with a variety of general service-related questions and requests. Your role may include:

Answering customer inquiries via phone, email, and chat

Providing clear and friendly guidance to resolve issues

Handling account-related questions and requests

Supporting customers with troubleshooting and basic technical help

Identifying opportunities to improve the customer experience

Your focus will be on solving problems effectively, ensuring customer satisfaction, and contributing to a positive service experience.

Who We’re Looking For:

Languages: Fluent in Dutch & good level of English

Customer Service Skills: Strong communicator, empathetic, and solution-oriented

Tech-Friendly: Comfortable using digital tools and eager to learn new systems

Proactive: Able to spot opportunities to improve service or streamline solutions

Why Porto?

Porto combines history, culture, and modern lifestyle in one stunning riverside city. From its world-famous wine to its vibrant food scene, rich architecture, and nearby beaches, Porto offers a fantastic quality of life while you build your international career.