Dutch Customer Support for the world’s top airline

Join our customer service team for the aviation industry leader!

An elevated experience awaits with the world’s most awarded airline. Grab this opportunity to join our customer support team in Athens, and work with one of the world’s most respected travel brands and assist people travel with confidence and a peace of mind.

We look forward to welcoming you on board!

What you will do

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

What you will bring

• Excellent command of Dutch
• Good communication skills in English
• Customer service experience preferred
• Strong verbal (phone) and written communication skills utilizing active listening
• Experience working in hospitality/travel/airline industry is a plus but not required
• Ability to learn and adapt to new software technologies