Dutch-Speaking Customer Service Representative

Malaga,Spain

Mandatory
English
Dutch
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DESCRIPTION
Work on the Costa del Sol and help customers with mobile and home services!

We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for Dutch-speaking Customer Service Representatives for our Odido project at Transcom in Malaga to start on 08/09/2025 who love helping others and deeply care about providing excellent customer service. And we want you to join us!

What’s in it for YOU!
  • Salary: €2,040 gross/month (full-time)
  • Bonus: Up to 15% of the monthly salary
  • Contract: Permanent, with a 2-month probation period
  • Hours: 39 hours per week
  • Training: 2 weeks of training, 1 week of supported calls, plus 1 extra training week
  • Office/Remote: First 3 months on-site, afterwards partial work from home possible with team leader approval
  • Location: Inspiring and social work environment in sunny Malaga
  • Career: Growth opportunities (e.g., Team Leader or Trainer)
  • Team spirit: Collaboration with Dutch colleagues
  • Relocation: If eligible, a relocation package is available
  • Employer: Work for an award-winning company
Join Transcom as a Customer Service Representative!

As a customer service agent for Odido Service & Tech, you’ll answer questions about mobile, internet, and TV, such as:
  • Mobile services: How do I install my SIM card? How do I get internet on my phone?
  • Home services: My internet is slow, what now? How do I set up my TV box?
You’ll assist customers with their queries, but sales is also an essential part of your role. With your commercial mindset, you’ll know exactly when cross- or upselling adds value — both for the customer and for results.

What we’re looking for
  • Language skills: Dutch (C2) and English (C1)
  • Opening hours: Mon–Fri 08:00–20:00 and Sat–Sun 09:00–17:30
  • Availability:
  • Available 5 days/week, Monday morning required
  • 3 evenings/week until 20:00 (Friday evening mandatory)
  • 2 weekends/month (Sat/Sun)
  • Flexible to work more/less hours depending on workload (this does not affect salary/contract hours)
  • Service-oriented: Excellent communication skills and customer-friendly
  • Technical affinity: Strong interest in technology and solid computer skills
  • Sales skills: Commercial mindset and ability to seize sales opportunities
  • Problem-solving: Proactive and efficient in helping customers
Important: To be eligible, candidates must have the legal right to live and work in Spain

What life at Transcom is like

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
SKILLS
Effective Communication

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