Dutch-speaking Technical Support in Sofia, Bulgaria

As a Front Office Technical Agent (FOT), you’ll serve as the first point of contact for customers experiencing technical issues with Proximus services, including fixed and mobile networks, broadband, and television. Your role will involve troubleshooting technical issues, offering empathetic and structured support, and identifying sales opportunities during customer interactions.

Responsibilities:

Handle technical support queries via calls and occasional chat.

Diagnose and troubleshoot issues with Wi-Fi, TV, and mobile services.

Resolve account access and connectivity issues (e.g., GPS signal, remote control functions).

Proactively offer product upgrades when applicable to enhance customer experience.

Follow CRM-guided processes to provide consistent and effective solutions.

Languages: Native Dutch speaker (preferably Flemish); basic English is a plus.

Experience: Prior experience in sales, customer service, or a BPO environment is an advantage.

Skills: Proficiency with PC and CRM systems, clear communication, and strong listening skills.

Personal Attributes: Empathy, patience, a commercial mindset, flexibility (including evenings and weekends), and resilience under pressure. Interest in the telecom sector is a plus.

Extra Benefits: Private health insurance and relocation package (includes flight ticket, initial taxi transport, and assistance with initial housing).

Training: Comprehensive training provided.