Dutch-speaking Technical Support in Sofia, Bulgaria

Proximus is a leading international telecommunications company headquartered in Belgium, focused on creating a trusted digital world that empowers people and businesses to flourish. We provide innovative ICT services, Proximus TV, internet, fixed and mobile telephony, and other digital solutions across Belgium and the EU.

Role Overview:

As a Front Office Technical Agent (FOT), you’ll serve as the first point of contact for customers experiencing technical issues with Proximus services, including fixed and mobile networks, broadband, and television. Your role will involve troubleshooting technical issues, offering empathetic and structured support, and identifying sales opportunities during customer interactions.

Languages: Native Dutch speaker (preferably Flemish); basic English is a plus.

Experience: Prior experience in sales, customer service, or a BPO environment is an advantage.

Skills: Proficiency with PC and CRM systems, clear communication, and strong listening skills.

Personal Attributes: Empathy, patience, a commercial mindset, flexibility (including evenings and weekends), and resilience under pressure. Interest in the telecom sector is a plus.

Salary: Competitive base salary with bonus commissions.

Extra Benefits: Private health insurance and relocation package (includes flight ticket, initial taxi transport, and assistance with initial housing).

Training: Comprehensive training provided.