Dutch Tech Support | Electronics & Appliances in Portugal

Lisbon,
Portugal

Mandatory
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DESCRIPTION
Are you a fluent Dutch speaker? Ready to join one of the biggest multinational technology companies?
We are looking for a Dutch speaking Technical Support to join a global leader in consumer electronics and home appliance. Join a dynamic, multicultural team and start your exciting career journey in Portugal. This is a fantastic opportunity to grow and develop your skills in an innovative and fast-paced environment.

Key Responsibilities
  • Offer tech support via phone and email for domestic appliance clients.
  • Conduct initial diagnostics and troubleshooting with 60 available processes.
  • Escalate complex problems to appropriate departments.
  • Enhance client satisfaction by proactively resolving issues and using resources like YouTube tutorials.
  • Handle minor repairs, follow-up on orders, and address complaints.
  • Utilize three software programs for the support process.
  • Cross-sell products as needed.
REQUIREMENTS
  •   Near native level of Dutch.
  •   Advanced level of English.
  •   Experience in customer service or tech support (preferred).
  •   Strong communication skills (phone and email).
  •   Ability to handle and troubleshoot technical issues efficiently.
  •   Familiarity with software programs.
  •   Cross-selling skills are a plus.
OFFER
  • Salary Range: 1250€-1400€ (incl. 14 salaries) + performance bonus
- Meal allowance: €7.63 net/day
- Transport allowance: €20/month
- 100€/month fixed bonus
- 100€/month performance bonus
  • Relocation package provided
  • Offered Accommodation
  • Excellent work opportunity in a leading multinational company
  • Private health insurance
  • Stable work and career progression
  • Continuous training and integration phase
  • Refund of initial flight expenses
  • Free annual flight to the homeland
  • Free Portuguese language courses, surfing, soft trekking, and much more.
SKILLS
Excellent Communication Skills
Technical Issue Resolution
Customer Service

ARE YOU THE PERFECT CANDIDATE?
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