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English Customer Experience Officer - 100% REMOTE!

Mandatory:
DESCRIPTION

We are looking for English speakers to work as Customer Experience Officers in Limassol

 

About the Company

With over 5,000,000 clients since it was founded in 2009, the company has grown to a large and well established international investment firm and has become a true industry leader. It is currently built of more than 600 professionals with long-year experience in the financial industry. Their extensive experience combined with support for well over 30 languages, makes of it the broker of choice for traders of all levels, anywhere. They have the expertise and the resources to help everybody realize their investment goals, like only a big broker can.

 

The role

We are looking for passionate and self-motivated professionals to join our team. The successful candidates will have the opportunity to provide high quality customer care service to our clients. This is a great opportunity to be part of an international working environment with great learning and development opportunities.

 

What will you do?

The main responsibilities of the position include:

  • Deal with clients’ inquiries via live chat, email, and telephone
  • Update client details regarding their request status
  • Perform personal clientele analysis and take action as required
  • Handle client inquiries appropriately and ensure that high level service is provided
  • Promote available products and services to clients
  • Cooperate effectively with other departments as required
  • Contribute to team effort by achieving targeted results
  • Perform other ad hoc tasks assigned by team leaders
REQUIREMENTS
  • Degree in a business-related field (university level)
  • Client handling experience in the financial services sector is a definite plus
  • Fluent English speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

ARE YOU THE PERFECT CANDIDATE?

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English Customer Experience Officer - 100% REMOTE!