English Customer Service

CrowdFarming® is an agri-tech Farmer-to-Consumer platform that offers a sustainable and transparent alternative to fight food waste by creating a direct link between agricultural producers and consumers. Founded in 2017, we are constantly revolutionizing consumer behavior and are experiencing significant growth ????. 

Therefore, we need support for our customer service team in Madrid.

Here are some of the tasks you’d be taking on if you join us:

Advise and support our customers across different markets (France, UK, Sweden, etc.) via phone, email, and social media — whether it's about tracking an order, questions about our products or services, or resolving an incident

Gather and categorize customer feedback and suggestions to share them with the relevant internal teams

Collaborate with other departments to handle customer requests efficiently

✅Your profile

 Must haves

• You’re fluent in English and have a good level of French and/or Spanish
• You live in Madrid or are planning to move here soon
• You’re a great team player, but also know how to work independently
• You’re highly adaptable
• Challenges don’t scare you — you actually enjoy taking them on!
• You’re enthusiastic and curious, and you love learning new things

Bonus points

• Speaking an additional language is a plus (German, Swedish, Italian, Dutch)
• You have at least 1 year of experience in customer service (we especially value experience in sales, logistics, agriculture, or e-commerce)
• Sustainability is one of your core values!

 In return, we offer you:

• A permanent contract (40 hours per week).
• Full-time schedule: a 5-day week from Monday to Sunday to provide the best service to our customers. Specifically, you would work one Saturday or Sunday every four weeks.
• Hybrid model: two days of remote work per week (25 €/month for related expenses).
• Partially funded health insurance by CrowdFarming (29€).
• 250€ per year for any training you wish to undertake.
• An open corporate culture where your ideas are not only welcome but eagerly awaited.
• A young, dynamic, and passionate team.
• The chance to taste products from our producers before anyone else and receive organic fruits and vegetables straight from the farm every week ????.