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English Technical Support for Cloud Solutions

Mandatory:
DESCRIPTION

Do you have excellent communication skills in English? Are you into technology? This is definitely for you! 

As a member of our English Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & e-mail, helping to build a better online user experience for millions of people all around the world.

Our client is an American company specializing in cloud storage services, offering online backup & files synchronization solutions.

Teleperformance Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 people from 110+ nationalities, we proudly represent the leading global businesses.

A new career journey in an awarded working environment begins at the click of the “Apply for this job” button. Just push it!

 

What you will be doing:

  •  Provide 24/7 help-desk support via phone and email
  • Follow company and client procedures and guidelines
  • Be positive and proactive and have a desire for applying continuous improvement processes
  • Exchange ideas and solutions with your colleagues!

 

Job Requirements:

  • Excellent writing & verbal communication skills in English
  • Good technical troubleshooting & problem-solving skills
  • Technical background & familiarity with technology trends
  • Experience in customer service will be appreciated
  • Positive attitude & team spirit

 

  What we offer:

  • Competitive monthly salary + 2 extra salaries per year
  • Referral Program: Bring a Friend and get up to €3.000 depending on the language
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

 

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.

Thinking about relocating and wondering about cost of living in Greece? Get an idea here:

Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is among the lowest in Europe, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.

ARE YOU THE PERFECT CANDIDATE?
English Technical Support for Cloud Solutions