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French Advisor for renowned European Bank - Lisbon, Portugal

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Come and work with us.

Do you want to work with a reference financial institution customer support team? 

Are you French native or fluent with strong English communication skills? 

Looking to make your career in a multicultural environment in sunny and happy Lisbon

So we have the perfect opportunity for you!

Your future project: join our French Customer Support team.

Our client is a renowned European bank with a global reach, with its main activities on Retail Banking & Services and Corporate Institutional Banking fields.

 

As a customer service specialist in this project, your daily responsibilities will include:

  • Provide the highest level of support to our customers via phone and email on a range of issues
  • Give accurate, valid and complete information by using the right procedures
  • Be the owner of the customer query and ensuring a timely resolution and response
  • Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
  • Meet and exceed our customer service quality goals, compliance regulations and productivity targets
  • Create amazing customer experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback

 

To succeed in the role, you will need to have:

  • Native or proficient level of French (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to sunny Lisbon, Portugal

 

Benefits.

  • Signing bonus
  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

 

Go further with Foundever™

 

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

 

Apply today! 

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French Advisor for renowned European Bank - Lisbon, Portugal