DESCRIPTION
Do you have a natural interest and passion for outdoor action sports?
We are interested in people with a free, casual, and sports-oriented spirit and a strong and professional customer service mindset.
The brand you will work for is a leader in the action sports and lifestyle industry.
Your role:
As a Customer Advisor you will work with clients through email, webforms, chat and phone, that are coming directly from the website and/or the top fashion marketplaces, offering personalized solutions for all their inquiries.
You will control their experience at all levels of the supply chain, driving the brand to excellency. You are empowered to make the best decision for each situation by thinking creatively, helping customers and providing an excellent customer service experience.
Main tasks:
- Take incoming customer contacts (via email, webforms, chat, telephone or other automated alerts) and solve users' demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ22-007073-1-FRANCE
REQUIREMENTS
Your contributions:
- You are one on the following:
- Native in French plus fluent Spanish
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ Internet configuration
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers' needs
- Commercial skills
- Working knowledge of marketplaces
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution analyst or move into management.
ARE YOU THE PERFECT CANDIDATE?
