French Customer Advisor for Airbnb - Portugal (Remote)
DESCRIPTION
Join the winners club.
Do you want to belong to a super team and help build the world’s most loyal travel community?
Are you a top performer looking for the best place to become a CX champion?
Are you ambitious and aiming for a victorious career?
Are you a French native or fluent with strong English communication skills?
We have the greatest challenge for you!
Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
To be the best of the match as a customer service specialist, your goals will be:
- Manage hosts and guests queries
- Being able to present the best available solutions taking advantage of a community marketplace with millions of users
- Join a specialized and open-mind team that offers support through written communication and phone
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
To be a winner in our league, you will need to be talented in the following:
- Native or proficient level of French (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Lisbon, Portugal
- Must hold EU citizenship or a valid work permit for Portugal
Champion’s Award Culture.
Looking forward to joining our league and rise the cup?
For our heroes the best prizes:
- Competitive wages and stability
- Private healthcare insurance
- Paid professional technical training
- Monthly performance-based bonuses
- Continuous learning/development opportunities and competitive career opportunities
- A safe, friendly, creative, innovative and technological organization
- International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
#BeAChampion
We are calling up for our unbeaten team!
We want your talent. We will make you a champion.
Apply today!
SKILLS