French-Speaking Customer Advisor - Streaming Service- Remote

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at Webhelpand you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

What you’ll be doing at Webhelp

As a French-Speaking Customer Advisor for a Streaming Service, you will:

• Assist viewers through phone and/or chat regarding their inquiries
• Provide account and application support to viewers namely concerning software functionality
• Provide technical support and troubleshooting of system configurations and network settings
• Provide accurate and real-time answers to viewers’ inquiries
• Contribute to creating brand engagement for our Client.

We’ll be a great match if you:

• Are proficient in French (C2) and fluent in English (B2)
• Are passionate about the entertainment and media industry
• Demonstrate excellent communication skills coupled with empathy and team spirit
• Are familiar with digital streaming services and devices
• Have a positive and can-do attitude

If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.