French-speaking Customer Sales Representative in Barcelona

We are looking for a French speaking Customer Service and Sales Representative to Barcelona!

Responsibilities

• Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
• Fast and effective response to inbound queries
• Outbound calls when necessary to solve issues with customers and different internal business units
• Quote creation and follow up with cross selling / up selling and a proactive and service attitude
• Ensuring personal knowledge of the Store portfolio and Post sales process' are maintained
• Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

Candidate Profile

• Advanced level of English + native market language
• Strong communication skills
• Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
• Customer Driven and motivation to work in sales
• Achievement and target oriented
• IT knowledge and technical understanding
• Minimum of 1 year relevant experience
• Strong personal interest & curiosity in IT products and applications
• Real capability to listen to customers
• Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
• Exceptional customer facing and customer care skills

About us

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.