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job offers of fujitsu at Europe Language Jobs

French speaking Customer Service Hero

Mandatory:
DESCRIPTION

Our client, one of the fastest-growing B2B service providers for the iGaming sector in Cyprus is growing its Customer Service team and seeking to hire French, Dutch or German speaking Customer Service Agents to join their team in Limassol

 

Responsibilities:

  • Communication with customers through live chat and e-mails.
  • Maintain prompt and empathetic attitude towards customers.
  • Acknowledge and resolve customers’ issues and queries.
  • Keeping up to date with products terms, offers and functions.
  • Report and escalate advanced customer queries to the relevant departments.
  • Perform first-step investigations on queries and issues.
  • 3 shift based role (Monday-Friday).

Morning: 09:00 – 18:00

Middle: 13:00 - 22:00

Night: 18:00 – 03:00 (Soon to become 16:00 – 01:00)

*One hour break included in the timetable

REQUIREMENTS
  • Previous experience in online customer support is a must
  • Proficiency in both written and verbal English, with excellent language skills.
  • Proficiency in both written and verbal French and/or German and/or Dutch, with excellent language skills.
  • Strong communication abilities, enabling effective interaction and collaboration.
  • Solid computer literacy and adept typing skills.
  • Ability to perform effectively within a multitasking work environment.

ARE YOU THE PERFECT CANDIDATE?
French speaking Customer Service Hero