French-speaking Customer Support Agent to Porto (hybrid)

Porto,
Portugal

Mandatory
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DESCRIPTION
Are you a French speaker looking for the next step in your career and want to work directly for a well-renowned tech company in Porto with actual development opportunities? Then read on!

We are currently looking for a skilled French-speaking Tech Support Agent to join our client's team in Porto in a hybrid setting.

Responsibilities
  • Support client existing customers with their technical and accounting issues over the phone, ticket and chat
  • Show its software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
  • Identify customer needs and forward such requests to our sales department
  • Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customer
Requirements
  • Local in Porto, interested to move there or a clear plan of going there
  • Previous Customer Support experience or similar
  • Native French and professional English is mandatory
  • University degree in the field of economics, or other relevant vocational education such as commercial or technical training preferred
  • Determination, enthusiasm and willingness to learn

Offer:
  • Above average salary + customer service compensation bonus + meal allowances
  • Work From Abroad Program allowing up to 40 days of work outside your contracting country
  • Hybrid and Flexible work time with up to 50% home office
  • Onsite Onboarding in the HQ office for an optimal start
  • Regular Monday-Friday working hours (no late shift or weekend work)
  • Great compensation and benefits packages including stock-based options and regular salary reviews
  • Public transport friendly office
  • Access to Corporate Benefits platform with many discounts
  • Regular Team events and company-wide celebrations
  • Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
  • We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
Care to hear more? Then apply via the link!
SKILLS
Detail Orientation
Empathy
Stress Resistance
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