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job offers of fujitsu at Europe Language Jobs

French-speaking customer support for a travel agency

Mandatory:
DESCRIPTION

Are you passionate about the world of tourism? Come join us to contribute to our collective success from Lisbon!

 

Join our client's team as a Customer Support Specialist and help them deliver exceptional customer experiences. You'll work with a team to provide support via live chat, email, and phone, assisting customers with their website and products. You'll resolve inquiries, contribute to department growth, and work with other departments. 

 

With a focus on business success and customer feedback, you'll bring your excellent communication skills and quick learning ability to a fast-paced environment. Apply now and take your customer service career to the next level!

 

About the Company

Our client designs, delivers, & optimizes unforgettable human experiences for today’s digital world. Creating seamless, personal experiences, for trusted & stronger relationships with brands.

 

What will you do?

  • Handle incoming and outgoing calls as well as emails Assist customers with: reservations, doubts, upgrades and postponements
  • Sometimes deal with complaints (strikes, delays)
  • Maintain records of customer interactions or transactions, recording details of inquiries, complaints or comments, and actions taken
  • Communicate with customer to determine destination, travel dates, promotional financial considerations
  • Complete purchase orders and submit them for the processing of transactions requested by the customer.  
REQUIREMENTS

Candidate profile

  • Experience with GDS tools (Amadeus or Saber)
  • Expected mastery of the French language
  • Good computer skills
  • BAC diploma (preferred)
  • Experience in customer relationship management (preferred)
  • Excellent communication skills
  • Active listening skills, empathy and diplomacy
  • Good time management ability
  • Team spirit and flexibility
  • Availability: Monday to Saturday from 8 a.m. to 8 p.m. (including holidays)

ARE YOU THE PERFECT CANDIDATE?
French-speaking customer support for a travel agency