French-speaking Customer Support in Porto (hybrid)

Porto,
Portugal

Mandatory
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DESCRIPTION

Are you a French speaker looking for the next step in your career and want to work directly for a well-renowned tech company in Porto with actual development opportunities? Then read on!

We are currently looking for a skilled French-speaking Tech Support Agent to join our client's team in Porto in a hybrid setting. 

Responsibilities

  • Support the clients existing customers with their technical and accounting issues over the phone, ticket and chat
  • Show its software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
  • Identify customer needs and forward such requests to the sales department
  • Work closely with all members of the Customer Support team to deliver a best-in-class experience for the customer
Requirements

  • Being local in Porto or in the process of moving there
  • Native French and professional English (B2) is mandatory
  • Previous Customer Support experience in a fast-paced environment (such as call center or similar)
  • University degree in the field of economics, or other relevant vocational education such as commercial or technical training preferred
  • Determination, enthusiasm and willingness to learn
Benefits
  • 25k base salary + up to 20 % performance bonus & 200 € monthly in meal allowances (net)
  • Work From Abroad Program allowing up to 40 days of work outside your contracting country
  • Hybrid and Flexible work time with up to 50% home office
  • Onsite Onboarding in the HQ office for an optimal start
  • Great compensation and benefits packages including stock-based options and regular salary reviews
  • Public transport friendly office
  • Access to Corporate Benefits platform with many discounts
  • Regular Team events and company-wide celebrations
  • Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
  • We celebrate diversity as one of core values, join and drive one of the care initiatives together with us!
Care to hear more? Then apply via the link!
SKILLS
It Support
Empathy
Willingness To Learn

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