Are you yearning for a new adventure in Southeast Asia?
Here is a unique chance as we currently are looking for a tech-savvy French-speaker to work in the archipelagic country of the Philippines!
As digital transformation continues to accelerate, our client is at the center of this change — supporting their clients’ digital journeys and offering our professionals exciting career opportunities. The company's success comes from the talent and commitment of their professionals. As one team, they share the challenges and rewards that come from growing the company, which reinforces their culture of ownership. All of the professionals working for them will benefit from the value they collectively create. Here is a chance to be part of building one of the largest independent technology and business services firms in the world.
Living in Metropolitan Manila:
Taguig is a highly urbanized city in Metro Manila that has seen a boom in growth over the past few decades both in its economy and infrastructure. The cost of living is around 50% compared with the Nordic countries so you will live very comfortably. In the Philippines, you can enjoy a tropical climate (sunny with around 30 degrees most of the year!), very affordable living, scenic nature, a rich variety of cuisines as well as welcoming and friendly people. This is the opportunity of a lifetime to go on a real adventure and explore the world!
The main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned is also expected to produce Quality Audit Report regarding the weekly calls received by the team and making sure that the tickets are updated with complete logs and activities.
Your future duties and responsibilities:
- Handles first line incidents, including triage and troubleshooting, resolution where possible and if required assigning tickets to 2nd/3rd line support teams and third parties
- Supports Service Request Management and Service Restoration Management Level 1