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FRENCH Speaking Service Desk Representative


FRENCH Speaking

Service Desk Representative


Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.


Job details

  • Job location: Budapest, Hungary
  • Role type: permanent
  • Full time employment, 40 hours/week
  • Hybrid work


Job responsibilities

  • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
  • Keep the user informed, own and follow-up ongoing cases
  • Maintaining and improving customer satisfaction level


You are

  • Bilingual or native in French language and you have upper-intermediate English language skills
  • Experienced in any customer service – experience gained in IT Help Desk is an advantage but not a must
  • You have willing-to-learn attitude & customer-focus mindset
  • Excellent communication skills – both written and spoken
  • Flexible, multitasking, dynamic personality, team player attitude
  • You have logical thinking, good problem solving skills
  • Open for working in shifts
  • Open to work on-site once a week


What we offer - Our benefits

  • Competitive salary and Cafeteria benefits
  • Annual bonus system
  • Risk and accident insurance
  • Language course reimbursement
  • Free medical services
  • All You can Move Sportpass
  • Relocation package: The following expenses will get reimbursed in 12 instalments in line with Cognizant internal policies:

-Packaging & transportation of your goods

-Flight ticket for yourself

-2 weeks apartment or one studio/hotel room



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FRENCH Speaking Service Desk Representative