French Speaking Technical Support Advisor

French Speaking Technical Support Advisor

Benalmadena, Spain

Basic salary €18,400 + bonus = €20,200 OTE

Job Overview

The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals. He/she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services.

Job Duties

• In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email.
• Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
• Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
• Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
• Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

Job Requirements

• Speak native level French and fluent English
• Enough understanding of the English language to follow training.
• Preferably with a completed ICT training.
• A strong technical affinity, experience in technical field is a plus
• Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
• A good understanding of the MS Office environment is essential.
• Good telephone etiquette.
• Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.